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NEW QUESTION 49
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Administrative Scripts
- B. Tenant Scripts
- C. Call Studio Scripts
- D. Routing Scripts
- E. Call Flow and Call Control Scripts
Answer: A,C
NEW QUESTION 50
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- B. Configure set variable in ICM script editor
- C. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- D. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- E. Configure an IF node in ICM script editor
Answer: A,D
NEW QUESTION 51
What are two channels or features supported by ECE? (Choose two.)
- A. Chat
- B. Email
- C. Courtesy Callback
- D. TSMS
- E. Callback
Answer: B,C
NEW QUESTION 52
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